Flow Optics dispatches all orders by Royal Mail Recorded Delivery. There is a standard charge of £8.00 plus VAT for delivery to mainland UK destinations but for orders exceeding £200 delivery is free, just select the free delivery option during checkout should your order qualify. Please allow 3 to 5 working days to receive your order. For deliveries to all other destinations please contact us.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return delivery costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks after posting the item back to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the deliverer (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.